Privacy
What happens to the details you send through this site.
What we collect
When you send an enquiry we receive your name, your email address or phone number, your message, the page you wrote from and the country your connection comes from. We also keep the time at which you agreed to this page.
Who is responsible
EURO İSTANBUL SAĞLIK HİZMETLERİ SAN. TİC. LTD. ŞTİ., Polat Tower Residence, 445, Şişli, Istanbul, Turkey, is the data controller, the same company as on euroistanbul.com. You can reach it at info@euroistanbul.com.
Why
To answer your enquiry. Your details go to the patient coordinators of Euro Istanbul, who reply by email or WhatsApp. We do not use them for anything unrelated to your enquiry.
Health details
Please do not put medical records in the form. If a coordinator needs photos or a scan, they will ask for them in a reply, by a route they name.
Who sees them
The coordinators and doctors who work on your enquiry, and the service providers that run our systems and our email.
Spam protection
The form uses Cloudflare Turnstile, a check that tells people from bots. It does not ask you to solve a puzzle.
Statistics and the chat
See the cookie page for what is stored in your browser and how to choose.
How long we keep them
If you enquire but never become a patient, we keep your enquiry and any chat with us for 2 years after our last contact. After that we delete your name, contact details, messages and files, and keep only anonymous counts such as the country and the channel the enquiry came from. If you have treatment with us, we keep your records for as long as Turkish law requires for health records. Details of visitors to this site are kept for 90 days, after which only totals remain. Your cookie choice is kept in your browser for 12 months, then we ask again.
Your rights
You may ask us what we hold about you, to correct it or to delete it. Write to info@euroistanbul.com, or use the contact page, and say so. We may ask you to prove who you are first.